Returns, Refunds, and Reprints Policy
It rarely happens, but let’s say for the sake of argument that you order something and there is an issue you would like us to resolve. In that case, the first thing we will check is that you sent us your report within five (05) business days counted from the date you received the Product(s). So, make sure to send your claim during that time frame by calling our Customer Service Department at (323) 990-0280 or via email at Orders@LACUSTOMPRINT.com.
Once you inform our Customer Service Representative about your issue, they will document your claim, investigate what could have happened, and work to resolve the situation.
In some cases, especially those related to defects, we might request digital photos to document the product’s condition. Also, the customer could be required to ship any defective product(s) back at their own expense and within a time frame agreed upon by both parties; in cases where the customer ships the product(s) back to LACUSTOMPRINT.com, we may reimburse for shipping once we confirm the defect.
However, you must take into consideration that any charges related to expedited orders (rush printing or shipping) are non-refundable for defective products unless the Shipping Company delivers a defective product or fails to deliver an order.
Another thing you need to always take into consideration is turnaround times. We do our best to finish and deliver your jobs as quickly as we can. Nonetheless, for reprinted orders, the turnaround times and shipping options may vary due to production capacity or other factors that may affect our production speed. In those cases, the turnaround times and shipping options are at our discretion.
In all cases, turnaround times start after we receive the final proof of approval in written format. The written part is key. Final approvals must always be sent to us in written format. We do not accept verbal approvals.